What’s a request?
You might be wondering what constitutes a request. A request consists of a single action you’d like us to take on the website. It could be uploading a newsletter, changing the text on a particular page, uploading a number of files to an image gallery and the list goes on. Don’t be alarmed if you go over your request limit for the month, we understand organisations get busy, so we will take a look at your request history and let you know before we start a request if there will be additional fees. Requests cannot be accumulated from month to month, however at our discretion we may choose to wave additional fees for additional requests based on your request history and depending on the nature of the request.
Who can submit a request?
Anyone authorised from your organisation can submit a request. To make things easy we use a project management platform to manage your requests. This means when you have a change in staff we can get them setup on the platform right away and they’ll be able to see all the pending and completed requests of previous staff members. This means less downtime in times of staff turnover, better communication and everything is in one easy to access place.
What’s a feature request?
A feature request is when you want your website to do something that it doesn’t already do. You might want a blog setup or be able to sell products online, and if your website doesn’t already do this then it is considered a feature request. We will always provide a quotation which must be approved before any feature request can be fulfilled.
Can I help manage the website?
Absolutely. You can always add content to your website yourself, the system your website is built in is easy to use and accessible from any device. All you need to do is get in contact with us so we can setup your username and account. We also offer a user guide and on-site training for businesses looking to manage their website themselves in collaboration with us and our website management service.
What if you don’t complete a request within the response time?
Like all businesses we get busy too however we pride ourselves on fulfilling all requests within the response time we promised (varies depending on the plan you’re on). Therefore, if we don’t complete a request within the response time, that request will not count towards your monthly request limit and we apologise sincerely. Only requests with sufficient amount of detail are covered by our response time promise, for example a request asking us to upload a photo to your website, without the photo supplied will not be covered by our response time promise. Feature requests are also not covered by our response time promise, these requests will usually be responded to within three business days, however they might take longer to complete.
What do I need to supply?
In order to complete your website design and maintain your website to a high standard, you will supply the most important thing, content. In order for us to what we do best we need you to tell us about things going on in your organisation such as events, new products, new clients etc. You play the most important role in making sure we can do our job to the best of our abilities and make your organisations website amazing.
How long will the new website take to develop?
Two months is a realistic timeline. Once we’ve investigate your needs we’ll put a design together, during this time you will get your content to us. Then we need to test the new website with the content in it and apply any changes from the feedback you give us. After that we have to do some final bug testing and configure the domain name we can deploy the website. Until your website is deployed you will not be charged any website management fees. In some cases, faster development and deployment can be achieved by getting content to us faster or delaying the release of features until after the deployment date. Contact us for more information.
Is web hosting and a domain name included in the pricing?
Our standard web hosting package (valued at $120.00 p/y) and the 2 year registration of a .com.au domain name (valued at $60.00) is included in the pricing. However, if you wish to register another domain name, for example .wa.edu.au additional fees will apply. If you already have a domain name that you’d like to use we can do that too at no additional cost, unless you wish to transfer your domain name to our hosting environment. In some cases, your website might be too large to host in our standard web hosting environment. In this case we will provide you with information on our larger web hosting packages.
If we leave your website management service can we keep the website?
Absolutely. You can leave our website management service at any time and your website will operate as normal, you just won’t get access to the benefits of our website management service. You will also lose the benefits of our monthly maintenance service, daily backups service and access to our support services. In order to continue receiving these benefits, two annual subscriptions are required: Site Maintenance Support Subscription = $179.00 p/a Site Technical Support Subscription = $149.00 p/a You will of course be billed annually for web hosting and domain name registrations fees (where applicable) and any other fees associated with your account i.e. email hosting, SSL certificate etc.